Privacy Policy

Last Updated: December 29, 2024

This Privacy Policy describes how AutoCrew collects, uses, and protects your personal information when you use our services.

Information We Collect

We collect several types of information to provide and improve our services:

Account Information

When you create an AutoCrew account, we collect:

• Full name and email address
• Company name and business information
• Phone number (optional)
• Billing and payment information

Usage Data

We automatically collect information about how you use AutoCrew:

• Log data including IP address, browser type, and device information
• Pages visited, features used, and actions taken
• Conversation data processed by AI crews
• Performance metrics and analytics data

Customer Data

When you use AutoCrew to interact with your customers, we process conversation data, customer contact information, and related metadata on your behalf. You retain ownership of this data.

How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve AutoCrew features and functionality
• AI Processing: To train and improve our AI models for better customer support and lead generation
• Customer Support: To respond to your inquiries and provide technical assistance
• Analytics: To understand usage patterns and improve our services
• Communication: To send service updates, security alerts, and marketing communications (with consent)
• Security: To detect and prevent fraud, abuse, and security incidents

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who assist in delivering our services:

• Cloud hosting and infrastructure providers
• Payment processors for billing
• Analytics and monitoring tools
• Email delivery services

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data in transit
• Encryption at rest for stored data
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Employee training on data protection and privacy
• Incident response procedures

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active
• Conversation data: Retained according to your retention settings
• Usage logs: Typically retained for 90 days
• Billing records: Retained for 7 years for tax purposes

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience:

• Essential Cookies: Required for the service to function properly
• Analytics Cookies: Help us understand how you use AutoCrew
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your activity for marketing purposes (with consent)

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

Children's Privacy

AutoCrew is not intended for use by children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our website. Your continued use of AutoCrew after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: